Shipping & Return Policy
Please read the returns section carefully. Supplements are consumable health products, so a few rules differ from a typical online store.
1. Shipping at a Glance
| Where we ship | United States, including contiguous states, Alaska, and Hawaii |
| Free shipping | Automatic on orders $49+ within the contiguous U.S. |
| Handling time | Same business day if ordered before 2:00 PM EST, Monday–Friday |
| Carriers | Assigned at fulfillment based on weight and destination |
2. Processing Times
Orders are picked, packed, and dispatched on business days only, Monday–Friday, excluding public holidays.
| Before 2:00 PM EST | Ships same business day |
| After 2:00 PM EST, weekends, or holidays | Ships next business day |
| Peak periods | Please allow an extra 1–2 business days |
You'll receive a dispatch confirmation with tracking the moment your order leaves our facility.
3. Delivery Speeds & Cost
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard | 5 to 7 business days | From $5.99, or free over $49 |
| Expedited | 2 to 3 business days | From $12.99 |
| Overnight | Next business day | From $24.99 |
| Alaska & Hawaii | 7 to 10 business days | Rate quoted at checkout |
Delivery estimates begin once an order ships, not when it's placed. Carrier delays outside our control are not included in these windows.
4. Returns — The Safety-First Version
Because what we sell goes into your body, we hold returns to a stricter standard than most retailers. This protects every customer who receives a product from us.
We accept returns only when all of the following are true:
| ✅ | The request is made within 30 days of delivery. |
| ✅ | The product is unopened with all factory seals fully intact. |
| ✅ | It's in original packaging and resalable condition. |
| ✅ | You can provide an order number or receipt. |
We cannot accept the following, with no exceptions for safety:
| ❌ | Any opened or unsealed supplement, protein, vitamin, or consumable. |
| ❌ | Products stored outside label-recommended conditions. |
| ❌ | Items at or near their expiration date. |
| ❌ | Gift cards or digital items. |
| ❌ | Final Sale products. |
5. How Refunds Are Handled
| Step 1 | Email customerservice@gojohealth.com with your order number and reason. |
| Step 2 | We reply within 1–2 business days with a return authorization and instructions. |
| Step 3 | Ship the sealed product back to the address we provide. |
| Step 4 | We inspect the product on arrival, then refund to your original payment method within 5–7 business days. |
Shipping fees are non-refundable unless the error was ours.
Return postage is the customer's responsibility, unless the product arrived damaged, defective, or incorrect, in which case we cover everything.
6. Problems With Your Order?
Damaged, defective, or wrong item? Contact us within 48 hours of delivery with photos of the product and packaging.
We'll ship a free replacement or issue a full refund, your choice, at no cost to you.
Email us at customerservice@gojohealth.com.
These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.