Shipping & Return Policy

• Orders placed Monday–Friday before 2:00 PM EST are processed the same business day.
• Orders placed after 2:00 PM EST or on weekends/holidays are processed the next business day.
• During peak seasons (holidays, sales events), processing may take 1–2 additional days.

Shipping Options & Rates

Free Standard Shipping is automatically applied to all orders over $49 within the contiguous U.S.

Return Policy

We want you and your pet to be completely satisfied. If something isn't right, we make returns easy.

Return Eligibility

• Items may be returned within 30 days of delivery.
• Items must be unused, in original packaging, and in resalable condition.
• A valid proof of purchase (order number or receipt) is required.

Non-Returnable Items

• Perishable goods (fresh or frozen pet food)
• Opened consumable products (treats, supplements, grooming items)
• Prescription items
• Gift cards and downloadable products
• Items marked 'Final Sale'

How to Return an Item

• Email support@gojohealth.com with your order number and reason for return.
• Our team will send you a Return Merchandise Authorization (RMA) number and return instructions within 1–2 business days.
• Securely pack the item and ship it back using the provided instructions.
• Once received and inspected, your refund will be issued within 5–7 business days.

Refunds

• Approved refunds are credited back to the original payment method.
• Original shipping fees are non-refundable unless the return is due to our error.
• Return shipping costs are the customer's responsibility unless the item is defective or incorrect.

Damaged or Incorrect Orders

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement or full refund at no cost to you.